Refund Terms
Westway Trades operates primarily through wholesale and contractual supply agreements. Refunds, replacements, or adjustments will be processed only in accordance with the specific contract or purchase agreement signed between Westway Trades and the client.
Contract-Based Transactions
All orders, supply commitments, and financial transactions are governed by mutually agreed terms specified in:
- Supply contracts
- Purchase agreements
- Sales invoices
- Official quotations
Refund eligibility will be determined strictly based on these agreements.
Product Issues
In the event of product concerns such as:
- Damaged goods during delivery
- Incorrect items supplied
- Quality issues verified upon delivery
Clients must notify Westway Trades within the time period specified in the contract or delivery agreement.
Non-Refundable Situations
Refunds may not be applicable in situations including:
- Change of buyer preference after order confirmation
- Improper storage or handling after delivery
- Products used or partially consumed
- Requests outside the contractual refund terms
Resolution Process
If a dispute arises, Westway Trades will review the contract terms and assess the situation to determine an appropriate resolution, which may include replacement, adjustment, or refund according to the agreement.
Contact for Refund Queries
For refund or contract-related inquiries, please contact:
Westway Trades
Email: abdulkader@westwaytrades.com
Phone: +974 7077 0052 | +974 5506 9866